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CANCELLATION & REFUND POLICY:
CANCELLATION POLICY: Just a friendly reminder, when scheduling, the appointment is reserved for you. We value your time and our practitioners' time, we ask that if you need to cancel your appointment, please give us at least 24 hours' notice. No shows or late cancellations (less than 24 hours) will result in a full charge. Due to the increase of late cancellations, we are no longer able to take exceptions; our policy is no different than other businesses within this industry. Additionally, appointment reminders are a courtesy. You are 100% responsible for making your scheduled appointment regardless of a reminder call, email or text.
REFUND POLICY: Promotional items purchased (add-to cart), prepaid services, and gift cards and gift certificates are NON- REFUNDABLE. All booked appointments made without purchasing is accepted but any promotional value at the time of booking will be forfeited if canceling or rescheduling. Please call or text our spa line via 206-432-0126 for any questions on how to purchase or book without purchasing.
Thank you for your understanding. ~BoLavish Spa Team
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